Last updated: August 2026
NexaLeaf Digital primarily sells digital products that may become accessible immediately after successful payment.
This policy explains how cancellation and refund requests are handled.
1. Before Digital Delivery
If payment has been completed but the digital product has not yet been delivered or made accessible, please contact us promptly if you believe a purchase was made in error.
Where technically and commercially possible, we will review the request before delivery.
2. After Digital Delivery
Because digital products can generally be downloaded, copied, or accessed immediately after delivery, purchases are normally considered final once the product has been successfully delivered or made accessible.
However, we will review legitimate requests where:
- the customer was charged more than once for the same transaction;
- payment succeeded but the product was not delivered;
- the delivered file is materially defective or inaccessible;
- the customer received the wrong product;
- a refund is required under applicable law.
3. Technical Problems
If you cannot access a purchased digital product, contact us before submitting a refund request.
Where possible, we will first attempt to restore access, replace a corrupted file, or provide the correct delivery link.
4. Duplicate Payments
Verified duplicate payments for the same purchase may be refunded after review.
5. Third-Party Marketplaces
Purchases made through marketplaces such as Amazon KDP, Gumroad, or another third-party platform are subject to that platform’s cancellation and refund procedures.
6. Refund Processing
If a refund is approved, it will generally be processed through the original payment method or applicable payment processor.
Banking and payment-network processing times may vary.
7. How to Request Assistance
Contact:
Please include:
- your name;
- purchase email;
- product name;
- payment/order reference;
- reason for the request.
We will review valid requests in accordance with this policy and applicable law.
NexaLeaf Digital 